Built by hospitality executives for mid-career professionals looking to expand their present contribution or prepare for promotion. The courses use e-learning, coaching, simulation application, and a knowledge exam. Delegates receive a gold-seal certificate recognized in industry as signifying top quality training in the skills, knowledge, and mindset of new-generation management and leadership. Over 5000 certificates awarded globally.

With full in-house capabilities in video, sound, graphics and e-learning systems we also create bespoke learning modules exactly to your specifications and at economical price points.

  Real Business ▪ Real Competition ▪  Real Insights ▪ Real Results

Use the topics individually or combine a lesson series with simulation and a knowledge exam for certification.  Modules are complimentary for  companies using simulation based learning. Lessons can be customized to company specifics and scaled to learner levels.

LeadershipWorks ©

Certificate in Leadership Acumen

  • Leading Yourself
  • Leading Others
  • Leading the Business
  • Leading Change


Certificate in Hospitality Asset Management

  • The Asset Management Process
  • Optimizing Return on Investments
  • Contracts and legal aspects
  • Financial Analysis and Benchmarking

ServiceWorks ©

Certificate in Service Engineering

  • Applying the Service-Profit Chain
  • Designing a Service System
  • Establishing Delivery Standards
  • Measuring Service Results

BusinessWorks ©

Certificate in Business Acumen

  • Targeting Business Priorities
  • Managing Business Priorities
  • Managing Reputation
  • Partnering with Investor Priorities

AccountingWorks ©

Certificate in Hospitality Finance and Accounting

  • Journal entries
  • Financial Statements
  • Ratios and metrics
  • Budgeting and Forecasting

GuestWorks ©

Certificate in Reputation Acumen

  • Reputology Check Points
  • Designing and Influencing
  • Investing for ROI
  • Converting Challenges

RevenueWorks ©

Certificate in Revenue Acumen

  • Advanced Revenue Analytics
  • Managing for NOI
  • Managing Price and Distribution
  • Total Hotel Optimization


Certificate in Hospitality Capstone

  • Design and build hotel
  • Operate and Manage
  • Increase Value
  • Present the property for sale

CoachingWorks ©

Certificate in Performance Management

  • Setting Expectations
  • Working with different performers
  • Asking vs. Telling
  • Constructive Criticism
  • Converting Difficult Conversations
  • The Practical Coach

Kind Words From Our Clients

I truly appreciate your support and ongoing motivation throughout the course. The course helped me get a different perspective on the broader aspects of the hotel business and get great insight about how to better embrace the “big picture” and how I can improve business results by increasing cooperation with sales and marketing.”

Revenue Manager

Five star hotel

Although I’m only half way through my Certification course I can already see how it is helping me manage. It is amazing how much easier I’m able to interact with my team knowing their communication styles. It truly helps to build proper relations at work and a great working environment.” Department Head

Luxury cruise company

In my 17 years with my company this was the best training I have ever been part of. I finally see how the pieces fit together.” Marketing and Sales Manager

Trans-national hotel company

This course showed me that I can indeed work towards being a General Manager. ” Food and Beverage Manager

Resort hotel company

The Service Engineering course was our platform for upgrading our service systems and guest contact standards. The ROI on this training initiative has been a significant jump in our social media reputation indexes. Excellent.” Chief Operating Officer

5 Star Cruiseline

The Revenue Optimization Certification was the medicine we needed to pull our talents into a clearly focused revenue culture.” Regional Director of Marketing

Transnational Hotel Company

The Coaching Acumen course has shifted us from a political to a performance focused team. And retention has improved 100%.” VP Operations

Multi-Brand Hotel Company

I used to be numero-phobic. But the common sense approach of the Business Acumen course has changed my life at home and at work. Numbers are my new friend.” General Manager

Four Star Hotel

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